Recurrence Email after certain intervals – Remedy

Hi Readers,

Sharing a script today that has’nt gone live as it was a failback mechanism for us & our actual tool worked as expected.

Our service desk solution used to create tasks as tickets at regular intervals , which we thought that new solution Remedy may be missing.

Therefore, we have written the scripting solution to email at regular intervals & create tickets.

For example:-

Associate will get a ticket to check eventwrs for Exchange servers every 15 days.

Associate will get a ticket to Create Monthly report.

Download & extract the script from below link , config folder contains config1 & config2 files

https://gallery.technet.microsoft.com/scriptcenter/Recurrence-Email-after-77480159

update config1 file as per your requirement

Now just schedule the script & emails will be sent at certain intervals to remedy id to create tickets.

Logs will get stored in logs folder & wll log as below:

############################################################################# 
#       Author: Vikas Sukhija 
#       Reviewer:     
#       Date: 01/15/2015 
#        
#       Description: Create Remedy Recurring Tickets 
############################################################################# 
#########################Variables########################################### 
 
$config1 = import-csv .\config\config1.csv 
 
$smtphost = "smtp.labtest.com"  
$days = (get-date).adddays(-60) 
$date = get-date -format d 
$date = $date.ToString().Replace(“/”, “-”) 
$time = get-date -format t 
$month = get-date  
$month1 = $month.month 
$year1 = $month.year 
$time = $time.ToString().Replace(":", "-") 
$time = $time.ToString().Replace(" ", "") 
 
$log1 = ".\Logs\" + "Remedy_" + $date + $time + "_.log" 
 
$fromadd = “donotreply@labtest.com” 
$email1=”sukhija@labtest.com” 
$smtpServer=”smtp.labtest.com” 
 
 
$collection = @() 
############################################################################ 
####################Create a copy of exiting file########################### 
 
copy .\config\config1.csv .\config\config2.csv 
 
###########################Scheduling####################################### 
$config1 = import-csv .\config\config2.csv 
 
foreach($i in $config1) 
{ 
$subject = $i.subject 
$body = $i.body 
$Assignee = $i.Assignee 
$Reccurrence = $i.Reccurrence 
$To = $i.to 
$Lastoccured = $i.Lastoccured 
 
$curd = get-date 
$modd = $curd.adddays(-$Reccurrence) 
    if($modd -ge $Lastoccured) 
    { 
    $tday = get-date 
    Write-host "create remedy ticket: $subject - number of days $Reccurrence" -foregroundcolor green 
    Add-content $log1 "$tday create remedy ticket: $subject - number of days $Reccurrence" 
    $Lastoccured = get-date 
 
####################Create Ticket########## 
$message = new-object Net.Mail.MailMessage 
$smtp = new-object Net.Mail.SmtpClient($smtphost) 
$message.From = $Assignee 
$message.To.Add($To) 
$message.IsBodyHtml = $False 
$message.Subject = $subject 
$message.body = $body 
$smtp.Send($message) 
########################################### 
    } 
    else 
    { 
    $tday = get-date 
    Write-host "Remedy ticket: $subject will not be created as its not past $Reccurrence days" -foregroundcolor Red 
    Add-content $log1 "$tday Remedy ticket: $subject will not be created as its not past $Reccurrence days" 
    } 
 
 
$coll = "" | select subject,Body,Assignee,Reccurrence,To,Lastoccured 
 
$coll.subject = $subject 
$coll.Body = $body 
$coll.Assignee = $Assignee 
$coll.Reccurrence = $Reccurrence 
$coll.To = $To 
$coll.Lastoccured = $Lastoccured 
 
$Collection += $coll 
} 
 
$Collection | export-csv .\config\config1.csv -notypeinformation 
 
 
 
############################################################################ 
############################################################################ 
 
if ($error -ne $null) 
      { 
$tday = get-date 
Add-content $log1 "$tday $error" 
#SMTP Relay address 
$msg = new-object Net.Mail.MailMessage 
$smtp = new-object Net.Mail.SmtpClient($smtpServer) 
 
#Mail sender 
$msg.From = $fromadd 
#mail recipient 
$msg.To.Add($email1) 
$msg.Subject = "Remedy scheduled task script error" 
$msg.Body = $error 
$smtp.Send($msg) 
       } 
  else 
 
      { 
    Write-host "no errors till now" 
      } 
############################################################################ 
############################################################################